The Importance of Customer Service

Following on from last week’s blog post in relation to the importance of identifying our customers needs, I want to share another gem of small-business wisdom that I picked up this week.  Some of you may remember the 1989  movie Field of Dreams  which espoused  an often misquoted line, which states “Build it, and he will come”.  Sadly , too many small business owners adopt that mentality in setting up their own business, and are surprised when they open their doors and find that their expected Read More +

Blogs Under The Microscope – Part 5

Welcome to the fifth article in the Blogging Under The Microscope series. I’ve had a lovely time meeting up with the people behind the blogs in this series. It has been interesting to see the broad range of  reasons that people have for blogging, and today’s guest is no different.   Today’s featured blogger  in Blog Under the Microscope is  Lana Hall,  a registered Psychologist whose practice is based in Brisbane, Australia.  Lana blogs on a regular basis on her website Lana Hall Psychology.  Lana’s passion is showing people how Read More +

Plan Your Visions

This morning I had the joy of being a very proud mum at my son’s school Academic Assembly.  As usual, the school invited a guest speaker to come along and inspire the student’s, and their parents, with some well chosen words of wisdom.  Today’s guest totally blew me away!   Besides being a past student of the school Cassie Leese is an Executive Level Manager for Tupperware – and all plastic jokes aside, I have to admit that she had me nodding in agreement and Read More +

Building Self-Trust

I came across a rather short article during the week which really resonated with me – firstly as a Small Business Owner, but then on a much more personal level. The article, entitled Building Self-Trust – The Five Dangers of Not Trusting Yourself. , came to me in an email from the lovely people at The Daily Guru.  Their website is full of inspiring and positive articles based on personal development and wellbeing.  It is well worth having a browse around their website if you haven’t done so. Read More +